Abisola Fagbiye
CX Strategist
Abisola Fagbiye is a Customer Experience Strategist who sees business through an artist's lens. Before scaling CX teams across 10 global locations and driving growth, she was a charcoal and pastel artist. Now she teaches organisations to transform customer interactions into loyalty by blending empathy, strategy, and actionable insight that audiences implement immediately.
Biography
Abisola Fagbiye is a Customer Experience Strategist and Microsoft 365 Productivity Consultant who helps organisations design customer experiences that are both human and high-impact. With a background as a charcoal and pastel artist, she brings a unique perspective to CX, combining emotional intelligence, intentional design, and practical strategy to create lasting connections between organisations and their customers.
Abisola has built and led CX teams across 10 global locations, designed adoption frameworks for thousands of users, and delivered workshops on multiple continents. Her work spans technology, SaaS, consulting, and professional services, where she has driven measurable improvements in customer satisfaction, lead generation, and training revenue.
Known for her belief that powerful customer experience is created through small, intentional changes rather than sweeping overhauls, Abisola equips audiences with practical frameworks they can apply immediately. Her keynotes focus on building CX-driven cultures, staying human in an AI-driven world, and turning everyday customer interactions into a competitive advantage.
Beyond the stage, Abisola mentors young women in tech and volunteers with education-focused charities. She holds a Professional Diploma (Distinction) in Customer Experience from The CX Academy, Ireland, an MBA from the National Open University of Nigeria, and a Bachelor’s degree in Estate Management from Covenant University.
Speaking
Workshops
Training
Topics
Abisola speaks on customer experience as a shared organisational responsibility, helping businesses move CX out of silos and into everyday decision-making. Her talks focus on embedding customer accountability across teams, empowering people to deliver genuine human connection without rigid scripts, and designing systems that balance consistency with personalisation at scale. Drawing on global CX leadership experience, Abisola equips organisations with practical frameworks to stay human as they grow, protect brand trust, and turn everyday interactions into a competitive advantage.
CX Is Everyone's Job - Start Acting Like It
This keynote shows how high-performing organisations embed customer accountability across every role, turning “not my job” into clear ownership of the customer outcome. Abisola shares a practical framework for breaking CX out of silos and aligning teams around consistent, customer-led decisions without adding complexity or bureaucracy.
Kill the Script - Human Connection Wins Every Time
This session explores why rigid scripts damage trust, morale, and loyalty, and what organisations must do instead to stay human at scale. Abisola equips teams with practical tools to replace robotic interactions with empathetic, confident communication that builds genuine connection — even in high-volume or AI-enabled environments.
Deliver Consistency Without Killing Personalisation
This talk challenges the false choice between consistency and personalisation, showing how organisations can design experiences that deliver both. Abisola reveals how to define what must stay fixed and what should flex, enabling teams to uphold brand standards while responding meaningfully to the individual in front of them.
Example Videos
What do you get when you book Abisola to speak?
Abisola is an experienced speaker and workshop leader with an audience of her own, who is happy to work with you to help you promote your event.
This can include:
Pre-event video
Co-operation in pre-event PR and media interviews
Contributed articles for event blogs or programmes
Promotion on social media
