Vinay Parmar

Vinay Parmar doesn’t just talk about customer experience—he transforms it. As a high-energy speaker and strategic advisor, he helps businesses turn everyday interactions into moments that inspire loyalty and long-term engagement. His unique ability to bridge strategic foresight with real-world execution makes him a powerful force in the world of customer loyalty. His experience working across multiple industries gives him a broad perspective on how businesses can create meaningful and memorable experiences that drive long-term success.

What sets Vinay apart is his focus on emotional engagement. He believes the true product of customer experience is memory, and those memories shape whether customers return, stay longer and bring their friends. His approach goes beyond traditional customer service—it’s about fostering deep connections that drive revenue and retention. He understands that exceptional experiences are not just about delivering great service but about creating stories that customers want to share.

A globally recognised thought leader, Vinay’s storytelling and high-energy delivery make him a game-changer on stage. He doesn’t just inspire—he equips audiences with practical strategies that drive real change. Whether speaking to executives or frontline teams, he makes complex ideas relatable and unforgettable. His insights challenge conventional thinking, providing businesses with the tools they need to stay ahead in an ever-evolving marketplace. For organisations looking to create lifelong fans, Vinay delivers the expertise, passion and practical guidance to make it happen.